PRIVACY POLICY

Privacy Policy

Last Updated: July 2026

This Privacy Policy describes how ARTSTRYCRAFTSTRY (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations, or regulatory requirements. Any changes will be posted on this page along with the revised "Last Updated" date.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources depending on how you interact with our website.

In addition to the uses described below, we may use your information to communicate with you, provide and improve our Services, comply with legal obligations, enforce our Terms & Conditions, and protect the rights, property, and security of ARTSTRYCRAFTSTRY, our customers, and others.

What Personal Information We Collect

The personal information we collect depends on how you interact with our website and Services.

Information You Provide Directly

This may include:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order information

  • Payment confirmation

  • Account details (if you create an account)

  • Customer support communications

  • Information provided for personalised or custom orders

Providing certain information may be necessary to complete your purchase or use certain features of our Services.

Information Collected Automatically

When you visit our website, we may automatically collect certain information using cookies and similar technologies, including:

  • IP address

  • Browser type

  • Device information

  • Network information

  • Website activity

  • Pages visited

  • Shopping behaviour

This information helps us improve our website and provide a better shopping experience.

Information We Receive from Third Parties

We may receive information from trusted third-party providers, including:

  • Shopify

  • Payment gateway providers

  • Shipping and courier partners

  • Analytics providers

  • Marketing service providers

Any information received from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil your orders.

  • Process secure payments.

  • Arrange shipping and delivery.

  • Send order confirmations and tracking updates.

  • Create personalised and custom products.

  • Respond to customer support requests.

  • Improve our website and Services.

  • Detect and prevent fraudulent or illegal activity.

  • Comply with legal obligations.

  • Send newsletters and promotional communications if you have subscribed.

Cookies

Like many websites, ARTSTRYCRAFTSTRY uses cookies and similar technologies to improve website functionality, remember your preferences, analyse website traffic, and enhance your shopping experience.

You may choose to disable cookies through your browser settings. Please note that doing so may affect certain features and functionality of the website.

How We Share Your Personal Information

We do not sell or rent your personal information.

We may share your information only when necessary with trusted third-party providers, including:

  • Shopify

  • Payment gateway providers

  • Shipping and fulfilment partners

  • Website hosting providers

  • Analytics providers

  • Marketing service providers

  • Government authorities where required by applicable law

These providers receive only the information necessary to perform their services.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before sharing any personal information.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Your Information

We take reasonable administrative, technical, and organisational measures to protect your personal information.

While we strive to protect your data, no online transmission or storage system can be guaranteed to be completely secure.

We retain your personal information only for as long as necessary to:

  • Fulfil your orders

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

  • Right to access your personal information.

  • Right to correct inaccurate information.

  • Right to request deletion of your information.

  • Right to withdraw consent for marketing communications.

  • Right to request details about how your information is processed.

Before processing certain requests, we may ask you to verify your identity for security purposes.

Complaints

If you have any concerns regarding how we process your personal information, please contact us. We will make every effort to resolve your concerns promptly and fairly.

International Users

Some of our service providers may process or store your personal information outside your country of residence. Where applicable, appropriate safeguards will be implemented to protect your information in accordance with applicable laws.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise any of your privacy rights, please contact us at:

Email: artsycraftsy2310@gmail.com