REFUND POLICY

Refund Policy

At ARTSTRYCRAFTSTRY, every creation is handmade with care, patience, and attention to detail. Since each piece is individually crafted, painted, and finished by hand, all purchases are considered final sale.

Returns, Refunds & Exchanges

We do not accept returns, exchanges, or cancellations for a change of mind.

Each handmade product is unique, and slight variations in colour, texture, size, brushstrokes, stitching, or finish are a natural part of the creative process. These variations are not considered defects and therefore are not eligible for a return, exchange, or refund.

We encourage you to carefully review all product photographs, descriptions, dimensions, and details before placing your order.

Damaged or Incorrect Orders

We carefully inspect and package every order before dispatch. However, if your order arrives damaged during transit or you receive an incorrect item, we're here to help.

To be eligible for a replacement or refund, please contact us within 48 hours of delivery with the following:

  • Clear photographs of the damaged or incorrect product.

  • Clear photographs of the outer packaging.

  • A complete unboxing video recorded from the moment the sealed package is opened, without any cuts or edits.

Claims submitted without a continuous unboxing video may not be eligible for replacement, refund, or further review.

After reviewing the submitted evidence, we will determine the appropriate resolution. Depending on the situation, this may include a replacement, repair, store credit, or refund.

If a refund is approved, it will be processed to the original payment method within 5–7 business days. The exact time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Custom & Personalised Orders

Custom, personalised, and made-to-order products are created exclusively for you.

Once production has begun, these orders cannot be cancelled, returned, exchanged, or refunded.

Refund Eligibility

Refunds or replacements will not be provided in the following situations:

  • Change of mind after placing an order.

  • Incorrect shipping address provided by the customer.

  • Minor variations in colour due to screen or device settings.

  • Natural variations in handmade products, including texture, brushstrokes, stitching, size, or finish.

  • Damage caused after delivery due to improper handling, misuse, accidents, or normal wear and tear.

Thank you for supporting handmade creations and choosing ARTSTRYCRAFTSTRY. Your support allows us to continue creating meaningful, handcrafted pieces made with love. 💛

Last Updated: July 2026