Shipping & Delivery Policy

Thank you for shopping with ARTSTRYCRAFTSTRY.

Every order you place supports a small handmade business, and each piece is thoughtfully handcrafted, hand-painted, carefully packed, and prepared with love before it reaches your doorstep.

As our products are handmade, we believe in creating with care rather than mass-producing. We truly appreciate your patience while we craft something special just for you.

Shipping

We currently ship across India. International shipping is not available at this time.

Since many of our products are handmade or made to order, processing and dispatch generally take 3–7 business days, depending on the product and current order volume.

Once your order has been dispatched, delivery usually takes an additional 3–7 business days, depending on your location and the courier service.

Working days exclude Sundays and public holidays. Please note that unforeseen circumstances such as adverse weather conditions, transportation disruptions, festivals, public holidays, or other events beyond our control may occasionally affect dispatch and delivery timelines.

Custom & Bulk Orders

Custom, personalised, and bulk orders require additional production time.

The estimated production and dispatch timeline will be communicated before your order is confirmed. Delivery timelines may vary depending on the order quantity, design complexity, and production schedule.

Order Tracking

Once your order has been dispatched, you will receive your tracking details through the contact information provided during checkout.

You can use the tracking number to monitor your package until it reaches you.

Delivery Attempts

Our courier partners may contact you via phone call or SMS before attempting delivery.

If delivery cannot be completed after multiple attempts due to the recipient being unavailable or incorrect delivery details, the package may be returned to us. Any additional shipping charges incurred for re-dispatch will be the responsibility of the customer.

Delayed or Missing Packages

While we make every effort to dispatch every order on time, ARTSTRYCRAFTSTRY cannot be held responsible for delays caused by courier partners or circumstances beyond our control, including weather conditions, natural disasters, strikes, transportation disruptions, or public holidays.

If your shipment has been delayed for an unusually long period or your tracking information has not been updated, we will be happy to assist you in coordinating with the courier partner.

Returns, Exchanges & Damaged Products

As every ARTSTRYCRAFTSTRY product is handmade, and many items are personalised or made to order, all sales are final. We do not accept returns, exchanges, or cancellations for change of mind.

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery by sharing:

• Clear photographs of the product.

• Photographs of the outer packaging.

• A clear unboxing video recorded from the moment the sealed package is opened without any cuts or edits.

The unboxing video is mandatory for us to process claims related to transit damage or incorrect items. Claims submitted without an unboxing video may not be eligible for replacement or resolution.

After reviewing the submitted evidence, we will provide an appropriate resolution, which may include a replacement, repair, or refund, where applicable.

Please note that slight variations in colour, texture, size, brushstrokes, stitching, or finish are a natural part of handmade craftsmanship. Similarly, product colours may vary slightly due to differences in screen settings. These variations are not considered defects.

Thank you for supporting handmade art and choosing ARTSTRYCRAFTSTRY. Every order helps keep creativity, craftsmanship, and small businesses thriving. 💛

Last Updated: July 2026